As studio owners and managers, we understand that part of being a leader is knowing the system, following and enforcing the rules, and providing support and guidance for those we manage or supervise. If we’re good managers, we think incrementally; recognize that a faltering “cog in the wheel� will affect the system as a whole; and know how important it is to “fix� that one bit to keep the whole system running smoothly. In his popular book, The E-Myth Revisited, Michael Gerber refers to this systematizing as “the turnkey revolution or business development process.�

Although systematizing is an important part of running a business, there is an inherent risk associated with any “semiautomated system� that deals with and depends on human interaction (a main aspect of any mind-body facility). The risk is the potential loss of the human touch and spirit. If we lose sight of, or fail to recognize, what our primary role as wellness industry leaders should be in a people-oriented business, it may be the very systems we rely on that ultimately limit our success.

We know as business owners and managers that we must always keep one eye on the bottom line or we may not be here tomorrow. But a true visionary uses two eyes for full vision, and our desire and ability to serve others should be the focus of the other eye at all times. Serving others should and must be our primary role. Albert Schweitzer wrote, “One thing I know: the only ones among you who will be really happy are those who will have sought and found how to serve.�

Service = Leadership = Success (more…)